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ClearCourse’s Silverbear acquires 13 clients from Technology Services Group

Nov 06, 2019

London | 06 November 2019 - Silverbear, a member of the ClearCourse Group and a leading provider of Customer Relationship Management (CRM) software and digital consultancy to membership and non-profit organisations, today announces the acquisition of 13 clients from Technology Services Group (“TSG”). The acquisition follows TSG’s strategic decision to focus its CRM capability and related IP away from the NFP sector and into other areas, impacting its Tribe 365 customers. Silverbear will ensure that the former Tribe 365 customers do not suffer any loss of service as a result of the cessation of TSG’s service. It will honour all contracts for the remainder of their duration, providing a supportive environment in which the companies can continue business as usual. The acquisition has been backed by ClearCourse.


Having undertaken in-depth due diligence, Silverbear is confident that it will meet the needs of TSG’s former clients to the very highest standard. The former Tribe 365 clients are joining an engaged community, connected by a business that has spent the last nine years building a specialised CRM platform and digital consultancy for the membership association and non-profit sector.


Silverbear’s expert team of 60 employees includes 12 specialised support and operational support staff who will service the new customers throughout their contract period. Silverbear has also appointed a full-time dedicated resource to oversee the transitionary period and ensure that new customers’ current systems are fully serviced.


Silverbear’s platform is designed to meet the evolving needs of membership organisations and includes market leading functionality for event organisation and large-scale fundraising management. Silverbear is the only Dynamics 365 partner that is Microsoft certified, meaning that it meets Microsoft’s stringent quality assurance checks on a yearly basis. In addition, being part of the ClearCourse Group, Silverbear can offer the Tribe 365 clients access to a suite of other software solutions including best in breed data validation and Direct Debit processing services.


Our new customers .. will be joining an engaged community of likeminded businesses with dedicated in-house resources to support them.


Carl Grieves – CEO of Silverbear


Carl Grieves, CEO of Silverbear, commented: “The former Tribe 365 customers needed a supportive and steadfast place to continue their operations, and Silverbear is delighted to be able to service them. Our platform is trusted, Microsoft certified and fully compatible with TSG’s technology, giving us confidence that we can provide the support our new customers deserve during the transitionary period and beyond. They will be joining an engaged community of likeminded businesses with dedicated in-house resources to support them, and we very much look forward to immersing them in the Silverbear family.”


Simon Berney-Edwards, Executive Manager of The Expert Witness Institute, one of the companies whose contract has been acquired by Silverbear, said: “The Expert Witness Institute welcomes this acquisition as it provides the organisation with an exceptional opportunity to join the Silverbear community and to receive support from one of the leading providers of CRM software. We are very much looking forward to working with Silverbear over the coming years.”


Silverbear will be hosting dedicated events for the Tribe 365 client base on the 12th and 15th November where they can meet the team, network with peers and understand the support services that will be available to them following the transition.

a man and a woman are playing tennis on a tennis court at night.
07 Feb, 2024
London, 7 February 2024 – ClearCourse, a leading provider of industry-specific software and embedded payments for SMEs and targeted enterprises, announces the acquisition of ThinkSmart Software (“ThinkSmart”), an independent software-as-a-service (“SaaS”) provider delivering an innovative technology for businesses that offer clubs and classes in the UK and Australia as well as other global markets. This strategic acquisition will be integrated as part of ClearCourse’s growing Business Services division. Founded in 2008, ThinkSmart is a scheduling and customer management platform for businesses that conduct classes and take bookings. Today, ThinkSmart serves approximately 2,500 customers predominately within the children’s activities sector, offering a user-friendly, intuitive product which helps “class-based” businesses with managing all day-to-day administration. Its award-winning software helps clients across the tennis, swimming, gymnastics, dance, music and sports sectors automate processes so that they can spend more time managing their business and working with their customers. ThinkSmart’s innovative technology streamlines several business admin tasks, including class scheduling, customer management and communications as well as invoicing and payments systems. Christina Hamilton, Chief Executive Officer, said: “We are extremely pleased to announce ThinkSmart as the latest software business to join our group. We look forward to welcoming the ThinkSmart team, led by founder Andy Leigh and UK Managing Director George Bentley, and working with them to enhance their offering across the growing, class-led activities sector. This investment is a further milestone in the growth of ClearCourse which continues to expand in the UK market as well as internationally.” Andrew (Andy) Leigh, Founder and Managing Director of ThinkSmart, commented: “In ClearCourse we have found a likeminded, customer-focused partner that will support a new phase of growth for ThinkSmart. As part of ClearCourse, we will be focused on continuously improving the industry-specific software solutions we offer our customers across the world, as well as looking for opportunities to expand our services.” George Bentley, UK Managing Director said: “ClearCourse has built a unique and compelling group of software companies and payments capabilities, and we are excited to continue growing our business supported by the rich experience and infrastructure now available to us. In particular, working with ClearCourse will enable us to offer our UK growing customer base market-leading, embedded Direct Debit and card payment solutions which will make accepting and managing payments quicker and easier.” Established in London in 2018, ClearCourse is a leading software and embedded payment specialist servicing SMEs and targeted enterprise customers. The group’s vertical software solutions provide essential, market-leading technology to help their customers manage and grow their businesses. Since inception, the company has undergone rapid growth by acquiring 40 leading software and payments solutions in the market verticals in which it operates: Retail & Hospitality, Golf & Leisure, Business Services and Membership Services. Christina Hamilton added: “ClearCourse is a growth company with a clear ambition to help our customers build great businesses with our industry-specific software and embedded payments solutions. We acquire small- and medium-sized businesses and integrate them into the ClearCourse group of companies to benefit their growth and development, while delivering the same for our customers with their own growth aspirations. Our acquisition of ThinkSmart is our first investment in 2024 and marks a successful start to what we expect to be a year of continued growth for ClearCourse.” The terms of the deal are undisclosed.
Nathan Best ClearCourse Chief Operating Officer
04 Jul, 2023
ClearCourse, a leading provider of industry-specific software and payments for UK SMEs, announces the appointment of FinTech veteran Nathan Best as Chief Operating Officer.
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